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外来の受診について

Information for Outpatients

The process from booking your appointment to returning home

Please contact us by email.

Priority is given to patients with reservations. You can visit us without a reservation, but please make a reservation if possible, as you may have to wait a long time in the waiting room depending on how busy the clinic is. The number of patients waiting to be examined may change and waiting times may increase depending on the patient's condition and severity of illness.
Inquiries can be made in English and Japanese. When contacting us, please provide the following information:

  • Name
  • Sex
  • Date of birth
  • Nationality
  • Current symptoms

E-mail

international-division@holonicsystem.com

Please confirm how to get to our hospital

Please click on the link to our access map. Check the access page for various access methods.

Access to Our Hospital

When you arrive at the hospital, please go to the reception desk with your appointment slip

  • Patients visiting for the first time

    There is always a staff member at the medical consultation desk on the third floor of the north wing, so please call out to them if you need help.
    If you are currently visiting another hospital, we recommend that you have your regular doctor write you a referral letter and make an appointment with us in advance. If you do not have a referral letter, you will be charged an initial medical fee (first-time-visit fee) in addition to the consultation fee.

  • Patients visiting for follow-up
    • If you have a patient card from our hospital and have an appointment, you can easily check in using the self-check-in machine used for follow-up visits.
    • You will be issued a "reception slip" and a "payment slip".
    • After finishing the procedures in the 3rd floor reception, please present your "reception slip" at the reception desk of the respective outpatient department.
    • After that, please wait in the waiting room of the outpatient department until it is your turn.
    • We will check your "health insurance card" at your first visit each month, so please present it.
    • In addition, if there are any changes to your address, contact information, insurance card, etc., please make the necessary changes at the reception desk.
    • Please note that we may not be able to perform the test if you arrive later than your appointment time.

Outpatient Consultation Hours & Emergency Information
Outpatient schedule

Medical Examination

We will offer English assistance during your medical examination. Our medical staff can communicate in various languages, ensuring that even foreign patients with limited Japanese language skills can receive treatment comfortably.

Payment

You can pay in Japanese yen or by credit card. Please pay at the automatic payment machine or at the payment counter both located on the 3rd floor of the North Wing.

Operating hours

Automatic payment machines weekdays 8：30～16：30
3rd floor north wing payment counter weekdays 8：30～16：30

Payments may be possible outside of the above hours, so please contact us.

Credit cards that can be used:

Precautions while paying

  • Payment methods are one-time payments only at the automatic payment machines and at the payment counter.
  • Only cards with IC chips can be used at the automatic payment machines.
  • You will need your card's PIN number to use the automatic payment machines.
  • Union Pay cannot be used at the automatic payment machines.
  • Debit cards are not accepted at the automatic payment machines.

concierge service

We offer a concierge service to reduce waiting time and make your visit more comfortable.

*Available in English only